End User Operations
In the ever-advancing world of user computing environments, Allied Mission Group (AMG) brings over 25 years of management experience to provide world-class customer service and support to end user operations for its customers. More than half of those years have been supporting customers in the U.S. Federal Government.
AMG will provide a team with an extensive background in end user operations and management while offering flexibility for service delivery. AMG will align to your end user computing environment, following best practices within the industry such as ITSM/ITIL, to provide full IT lifecycle management, from provisioning through operations to retirement, of your end user computing environments.
AMG understands and is committed to providing the best possible customer service for the end users we serve. Our goal is to exceed our Service Level Agreements (SLAs) with our customers, while focusing on ways to implement methods for users to help themselves and become more self-sufficient. We also understand the equally important customer Experience Level Agreements (XLAs) to define and measure the customer experience in quantifiable outcomes. Well-defined XLAs add a personal touch to a binary world and show that AMG is a partner they can trust to get the job done!
We can tailor our offering to your operational needs, noting some of the following high-level services in End User Operations:
I.T. Service Desk
Onsite/offsite hybrid
Service Desk ticket tracking / reporting
24x7x365 support
SLA/XLA tracking
Deskside Support
Break/fix
User hardware/software migrations
Deskside user support
Warranty and non-warranty repair
VIP support
Install/move/add/change (IMAC)
Field Support (U.S. & International)
Printer management and maintenance
End User Computing
IT lifecycle asset management
Major OEM Deployment & Operational Support
Mobile device asset management
Remote management tools
If you’d like to learn about partnering with AMG to serve your end users, please reach out to John McManus, Senior Director, IT Operations to start the conversation!